Privacy Policy

Housing advice and support service

We are required to provide you with this information under the new General Data Protection Regulation (GDPR).  This policy explains how we handle your personal data and what you can do if you have any concerns.  It sets out the basis on which any data we collect from you, that you provide us or that we receive from others about you will be processed by us. It includes data that we hold electronically and in paper files.

What personal information we collect

We collect information about your housing circumstances, your financial details, health problems, addiction issues, and offending behaviour

How and why we process personal data

Shrewsbury Homes for All collects personal data in order to provide you with housing advice, find you appropriate housing in the private sector, give you benefits advice, and refer you for tenancy support or other appropriate services.

Legal basis for collecting data

Explicit consent so that we can advise you about your options, act as your advocate with, for example, Shropshire Council Housing Options Team or Shropshire Homepoint, and recommend you to private landlords.

Sharing your personal data

Your personal data will be treated as strictly confidential and will only be shared with other agencies and individuals as necessary to provide you with the advice you ask for.

How long do we keep your personal data?

We will keep your records for 7 years and then destroy them.  If money is owed to Shrewsbury Homes for All or we have evidence of violent behaviour which could be a risk to our staff or landlords, we will keep these records indefinitely.

Your rights

You have the right to know what information we hold about you.


You have the right to have any information we hold about you corrected if it is inaccurate or incomplete.


You have the right to ask us to delete personal information about you where;

  • You consider that we no longer require the information for the purposes for which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent.



To exercise all relevant rights, queries or complaints please in the first instance contact the Chief Officer, Joanne Gough, on 01743 231415 or email


J Gough

Chief Officer